Several years ago while my software wasn’t selling very well, I started to become very paranoid that my poor sales was due to bugs in my program. Bug that were hardly every reproduceable. Over a year ago, I got some mturks to pinpoint some bugs. Which I believe, led to some of the major bugs being fixed.
However, I still get lots of bug reports where I can’t proceed any further. Theres two issues here. Firstly, that my bug reporting is super sensitive and produces reports when there isn’t actually a bug, although I’m not 100% why I get some of these reports.
Secondly, I’m wondering if I linked the reporting into my new ticket system and showed that I’m taking the problem seriously and asked for more information via the ticket system, whether people might provide more information.