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The benefits of long term customer feedback

For one of my programs which isn’t doing hugley well, I haven’t got many long term customers. However theres one whose well out of his refund period and he regularly asks me for bug fixes.

I find this feedback extremely useful (I’m pleased to do his fixes as it improves the program) and beats all other methods I’ve got of finding out about bugs.

For a long time I’ve thought about providing a limited free version of my program as a way for getting this information. For this particular program I intend to produce a PRO version which uses MYSQL. And therefore give it a new name.

So I’m thinking of a new name / site for a free version and a new name / site for a pro version.
And keep my existing site as-is for the in between version.

Hmm although I guess to get a true test I will need a MYSQL free version…

I know mike has said in the past he doesn’t think a free version is a good idea.
I know I don’t get the traffic I should for the product.
I also know I have lots of bugs and lacking functionality in this program.

So I think these ideas have merit, just need to iron out the issues.

Comments?
PS. Maybe a free version of your prog, Mike, might be good from this angle?

More duplicates

Well, I had to setup my google webmaster tools account today as I had to change the email address it was using. So I had a bit of a look round at the stats and discovered more duplicate pages.

When I add a record program / pad record I already do a check on the pad url, the number of programs an author has in the category and the number of the same program home pages the author has in the same category.

Now I find I’m going to have to do a check on the program name, looks like auhors are using different pad files for different revisions of the same program 🙁

What other checks do I need to do?

by
JM

Windows Vista – program has stopped working problems

I’ve decided I hate Windows Vista as a development platform.

In the past year I’ve had 3 people who got strange crashes running one of my programs on Vista. I’ve had no weird problems reported on Windows XP at all. In the last week I’ve had someone move from XP to Vista and their program doesn’t run. As soon as they click on the desktop icon, Vista shows a message saying “… program has stopped working” and the program ends.

I did a search on Google for the reported error message and came across hundreds if not thousands of similar error reports for umpteen different programs. There doesn’t seem to be a similar cause or remedy for any of them. The suggestions range from turning off Data Execution Protection, to moving files around in the My Documents folder, to uninstalling Java when the customer is using a .Net program.

What I need is advice on how to debug programs remotely when the poor old user/ customer isn’t always technically aware – at least in software – and in any case simply wants the damn program to run. The only thing I can think of doing is asking the customer to download SysInternal’s Process Monitor, get a log file and send it to me. This isn’t a simple thing to do though for the average user.

Any ideas on how to go about or improve remote debugging?

by ML

Shareware Site Refresh – Bartering for Graphics

Over at www.resourcefill.com, I’ve been trying to promote the site to the likes of RoboSoft for a few weeks in an attempt to get submissions. I’ve failed miserably.  The site is getting only a handful of visitors a day and no submissions at all.

The original idea behind ResourceFill was that it was a low-cost way of setting up a new shareware/ freeware site that would attract links and grow in rank and popularity over time. In a year or so I was hoping for some Adsense income. The only costs involved were the price of the domain name and then 2 or 3 hours to modify the free PHP script I’d found to suit my purposes. All I was then planning to do was let the site take care of itself and see how it grew over time. After a few weeks, I’ve decided that this just isn’t going to work.

On reflection, the site looks old and cheap compared to newer shareware sites that have more time spent on them – like SoftTester and SoftwareLode. I’ve decided that I’m going to set up another site using the SoftwareLode script. This means I’m going to have to spend money. The first cost is purchasing the license for another site to use the script. The second thing I’ll need to do is get some good-looking award graphics. I’ve decided to exchange a few hundred submissions using SliQ Submitter for some graphics from a friendly graphic designer I know. I’ll use my new, faster SliQ Submitter to do a ton of submissions so I’ll end up putting in a few hours work in exchange for the graphics. It’ll also be an opportunity to give the new SliQ Submitter another test run.

I’ve modded the original softwarelode script quite a bit since I purchased it in order to make management, and especially rejection of spammy PADs, much easier than with the original. I can work through about 200 submissions in 5 minutes or less – mainly since I automatically mark updated PADs as OK to be accepted. SoftwareLode is now doing quite well – about 4 to 500 visitors a day and I’m hoping resourcefill can get to the same level in about 6 months.

by ML

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Giving Authors more from your download site

I’ve been using a submitting program (which I bought the other day) and got an email back from one site, with SEO information about my site. Most of which was only available if I paid for it.

This gave me an idea.

Those emails authors get are in most cases a real wasted opportunity.
I’m not going to rabbit on about engaging the customer, like Blue 🙂

However, I think if we could perform an analysis of the their pad file, which would encourage them to visit the site, this could lead to further revenue / traffic.

The obvious analysis, I’m thinking, is to check keywords appear in the description.

I was going to start a posting on optimizing pad files anyway, but I don’t think I’m equipped to to say I’m and expert on this. Far from it I believe I need to learn and make a lot of changes.

Thoughts?

by
JM

Link Marketing with pad files

I think the title of this post quite well describes the process of using a pad file to get links.

However, I have a few questions to answer.

I’m putting together my pad file.
I have my screen saver type program developed.
So this program is going to be attached to my pad file.

However the page I’m trying to get links for and actually sell via my pad file isn’t the program attached to my pad file. I’m trying to sell a CD and get links to that page.

I know this is a little more complicated than the idea of just using the pad file to get links to my web page.

So I have some puzzles, I mean my program type has to be commercial, even though the screen saver is a demo, right?

And my screen shot that has to be of my cd program?

Confusing 🙂

by
JM

Pad file guidance

While writing the last post I thought I might share my experiences and what I’ve learnt about pad files.

Never use an email address you want to hang on to unless you have very good spam protection. I always use a gmail type account.

Never use your own name, split your company name into first name and surname.
You’ll end up with your name plastered all over the web if you don’t.

Your company website url, my home page has always been the product page, however I guess this doesn’t matter so much what you put here.

Make sure you always put a cost in dollars, even if you don’t provide the option to buy in dollars, then include your main currency.

Theres been much discussion about program type, I’ve always used shareware, but I guess commercial would be better.

Forget the filename versioned, previous, generic and long, use the same file name for all of them. Don’t include a version number in your file name. Its better to have a generic name e.g. MyProg.exe.

Some sites don’t poll pad files and rely on your submitting updates, therefore you will have broken links if you change your file name. Think about sites which could be years out of date. I have this 🙁

I think your category is quite important, you should spend some time picking it.
Afterall, when your program listing appears in a category pages, it stands a better chance of being found if its got a lot of similar content on the same page.

I think the keywords and different length of description are the most important part. Unfortunately the most difficult. I don’t think I’ve ever got this right. I need to work on mine.

If you provide your program in more than one language add the extra language text.

However, I would setup another pad file and url, for specific languages. Also, in countries like Germany the pad spec is a little different as everyone uses a different program to create their pad files. Theres also an association which is best to subscribe to, which gives you an number to add to your pad file.

Make your application URLs short, some sites don’t like long file names.

Make your screen shot a GIF file and when you update your GIF file keep your image the same size, even if you have to resize it.

Your XML file url must be the same as your current URL. Some sites download your pad files and process them. However this is also good if you move your website.

In my opionin and that of my web stats ZIP files are by far more popular that EXE files. Also, in windows XP if you download a ZIP file you don’t get a nasty security warning.

There are various pad file extensions, I’ve always like the idea of the pad ring, as it save you submitting all your pad files, however, this is when I used to spend all day saturday submitting by hand.

The affiliates extension is also a good idea, as it give sites the option to sell your software and gain commission.

Comments?

by
JM

Pad file email addresses

I know this topic will be useful to us all, some of us are well versed and others are about to setup their first file.

My question here is which email address to use.
I’ve got that many email addresses I hate the thought of having another. But from a download site owners, point of view, I think it might be best. I mean, I’m about to create maybe 20 pad files.

The programs will all be screen savers.

This is going to look like I’m spamming.

I guess the whole idea is a bit spammy.

I’ve learnt my lesson from the past and I know to always use a account like gmail. To handle the spam etc.

My options are to use the address I generally use.

Or I could use a different address for different shop sites.

Thoughts?

by
JM

How to make free screensavers into valuable marketing tools?

Mike mentioned the idea of developing a screen saver as a way simply producing a program for use with a pad file to create links / PR to your website.

Tonight, i’ve had a look around softtester and found this is quite a popular idea.

However I want to take this one stage further.

I thought for my maths progs, I could do some maths stuff on screen, then I’d like to make it possible for the user to act on some event and be brought to my product page.

Since screen savers seem to cancel when you move your mouse, I’m puzzled what to do.

I just wondered if anyone had any ideas about how I could trigger this event?

by
JM

New Directory Submission Tool Release

Over at SliQTools, I’ve made a new release of my free directory submission software, SliQ Submitter.

Functionally, it’s not a major release but a lot of effort, over many days, has gone in to checking and tidying up the supported list of web directories. In version 1.0.X, SliQ supported over 2100 web directories. However, in the 3 or 4 months since it was last release a lot of the directories had switched to requiring payment for a listing. A fair number had gone to the wall too or their domains had expired.

In version 1.1, there are now 1250 free web directories supported. This is still a pretty big list and if a good percentage of the directories accept your site, you should get a good kick in SERPs performance and visitors.

by ML

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